1. How to make a Booking:
You can book any one of our tours online by selecting the name of the tour you wish to join and filling in the booking form and sending it to us. Email us at firstname.lastname@example.org.
We can also tailor-make your desired holiday package. Please email us your request to email@example.com and someone from our sales team will reply with a range of options and advice.
Reservations should be made as early as possible especially if you are travelling in the peak season (Christmas and Easter).
Do note that bookings can’t be confirmed without a completed booking form and the relevant documentation requested on said form.
2. Quotations and Validity:
All quotations are subject to availability of services quoted and are not guaranteed until the booking is confirmed and deposit received. Quotes are valid for 7 days from issue date. Lady Egypt Tours reserves the right to increase prices accordingly.
3. Deposit and Full Payment:
Once your tour package is finalized and a booking form is received we will email you a payment request. A 50% deposit is required to make the booking. Full payment will be due 30 days prior to your arrival in Egypt/Jordan. After reception of payment, a confirmation voucher will be sent to you with all booking details and all relevant pre-departure information.
4. Late Bookings and Payments:
Bookings and payments made within 21 days of arrival in Egypt/Jordan must be paid via our secure website using a credit card. NO EXTRA CHARGE FOR LATE BOOKINGS.
5. Credit card or Bank Transfer:
Payment can be made by either credit card (Visa and MasterCard) with a 3% surcharge using our secure pay-online system or by bank wire-transfer. Fluctuations in the currency exchange rate on the day of purchase may result in a slight difference in the total charges. Please note that a wire-transfer incurs bank transfer-fees (on both sides). You will need to ensure your payment covers these fees.
6. Lady Egypt Bank Account:
Account Name: Lady Egypt Tours
Bank Name: Arab African International Bank
Address: 48 Gezirat Al Arab Street
Account Number: 55500 - 13931 - 001
Swift Code: A R A I E G C X M O
7. Passports and Visas:
It is the responsibility of all passengers, regardless of nationality and destination, to check with the Consulate of the country they are visiting for current entry requirements.
As visa and health requirements are subject to change without notice, we recommend that you verify them with the appropriate Consulate prior to departure.
8. Hotel Accommodations:
All rooms are standard twin-bed rooms with private facilities, unless you have specifically requested and paid for an upgraded room category. Special requests such as bed types, smoking preference and connecting rooms are subject to availability. Room selection in all cases unless otherwise stated is strictly at the discretion of the hotel's management on a run-of-house basis.
Triple rooms consist of standard twin-beds plus a roll-out bed or cot for third person. The number of persons accommodated does not dictate the room size.
Lady Egypt Tours reserves the right to make substitutions with hotels of equal standard in certain circumstances. There will be no refunds for any difference in the cost of those accommodations.
9. Check In / Check Out Times:
These vary according to each hotel. Generally, your accommodation check-in is 2 p.m. and check-out 10 a.m. Please note that most properties will require a credit card authorization upon check-in and will need to see your passport for identification. In the instance that you don’t have a credit card usually a cash bond will be required.
Please be sure that adequate arrangements for accommodations have been taken into consideration for late night flights. If a day room is included in the itinerary, check-out will normally be 6:00 p.m.
10. Itinerary and Hotel Amendments:
Occasionally during holidays and certain periods, due to unforeseen circumstances, Lady Egypt Tours and/or your hotels may have to make last-minute changes after arrival. We therefore reserve the right to adjust the sequence and/or substitute any hotels with others in a similar category. In such cases, there will be no cost-adjustment. These changes may also become necessary either due to local conditions, for the convenience of the parties or for the proper and safe conduct of the tour. If this happens, we will try to provide you with alternate arrangements of comparable quality.
We act only as an agent for the participants in regard to travel, whether by railroad, motor coach, private car, boat, aircraft, or any other convenience and assume no liability for injury, illness, damage, loss accident, delay or irregularity to person or property resulting directly or indirectly from any of the following causes; - Weather, acts of God, force-majeur, acts of government or other authorities, wars, civil disturbances, labor disputes, riots, theft, mechanical breakdowns, quarantines or acts of default, delays, cancellations or changes of any hotel, carrier, or restaurant. No responsibility is accepted for any additional expenses.
12. Meals on Tour:
As specified in each itinerary. Meals are based on the hotel's or restaurant's buffet or set menu. In general beverages are not included unless specifically stated.
13. Cancellation by the client:
Once a partial or full-payment has been made cancellations will only be accepted in writing via fax or email. Cancellation terms will be applied based on the date that the written cancellation is received. All cancellations must be received prior to the tour departure date.
14. Cancellation policy is as follows:
Up to 20 days before arrival date 5% cancellation fee*
19 to 8 days before arrival date 15% cancellation fee*
7 days before arrival date 100% cancellation fee*
Groups (10 persons or more):
Up to 30 days before arrival date 5% cancellation fee*
29 to 16 days before arrival date 25% cancellation fee*
15 to 8 days before arrival date 50% cancellation fee*
7 days before arrival date 100% cancellation fee*
Except Peak Period:
Christmas & New Year from 20/12 till 06/01 & Easter holidays from 19/03 till 31 /03
30 days before arrival date 25% cancellation fee*
29 to16 days before arrival date 50% cancellation fee*
15 days before arrival date 100% cancellation fee*
* Percentage based on total quoted tour amount.
No Refunds After Tour Begins:
There will be no refund for any reason once the trip has begun unless through our fault you do not receive the trip you paid for. There will be no refund for unused hotel rooms, meals, sightseeing or any other charges once the trip has begun.
15. Cancellation by Lady Egypt Tours:
We reserve the right to cancel a tour under any circumstances but will not cancel a tour less than 45 days before departure, except for Force Majeure or a clients’ failure to pay the final balance
16. Child Policy:
Persons under 18 may book any of our tours only if they are travelling with a parent or legal guardian. There can be no exceptions to this policy.
0yrs – 1.99 yrs Free of charge
2 yrs– 5.99 yrs 25 % of total cost of tour
6yrs - 11.99 yrs 50% of total cost of tour
12 yrs + Are considered adults - full cost of tour
If your tour package includes domestic flights an extra supplement for your child may apply.
17. What the Tour Price Does Not Include:
Roundtrip air travel between your home and Egypt /Jordan, airport arrival/departure taxes on such travel, the cost of your Egyptian/Jordan visa, personal insurance, personal items such as beverages at meals, food or snacks at times other than your meal included on the itinerary, laundry, telephone, fax or Internet/E-mail access charges, film, fees for taking photographs or videos in certain locations, fees for changing money, medical expenses, excess baggage fees, customs duties, shopping and tips or gratuities.
You carry your baggage at your own risk throughout the tour. Excess and oversized baggage charges are your responsibility. We recommend you use the hotel safes to store anything valuable including passports, cameras and money. Lady Egypt Tours accepts no responsibility for any lost or stolen belongings. We do not recommend you leave any valuables in the mini - vans or coaches while sightseeing.
19. Medical and Physical Fitness:
Each client bears the ultimate responsibility for ensuring that he or she is in good health and physical shape. It is your responsibility to determine whether the tour you choose is suited to your physical condition. You are responsible for the cost of any medicines or medical care you may require during the trip for any reason.
20. Travel Insurance:
Please make sure you have adequate personal and medical insurance to meet any personal or medical emergency which might arise. In some cases if you need medical care during the tour you may be required to pay for it at the time it is rendered and seek reimbursement from your insurer after you return home. Please check with your medical insurer for details. In the event of a medical emergency we will make every effort to assist you in obtaining necessary care and if necessary assist you in making arrangements to transfer funds from home to pay for it.
21. Inoculations and Allergies:
Please check with your doctor to find out what inoculations may be recommended for Egypt and Jordan. It is your responsibility to obtain all necessary inoculations. Tell us if you suffer from any allergies or other physical conditions which might affect you during the tour. We reserve the right to decline or accept any person as a member of the tour or to decline or retain any person if such person's physical condition, mental well-being or behavior interferes with the operation of the tour. There will be no refund in such cases.
22. Limitation of Liability:
We are not liable for delays, inconveniences, accidents, injuries or expenses of any kind resulting entirely or in part from the negligence of others or from causes beyond our control. Participants assume all risks of personal injury and aggravation of any medical condition related in any way to the activities of the tour. Baggage and other personal property are the responsibility of the owner and we are not liable for any loss. Also please read the paragraph on "Free Time" below.
23. Free Time:
Certain periods during the tour are or will be designated as "free time". These periods are provided primarily to give you a chance to rest and relax. You are however free to use the time as you wish.
We will be happy to give you some information about things to do or see but we do not accept responsibility for any loss, accident or injury which occurs while you are not with the group.
If a client has any complaint about any of the tour arrangements, the client must bring it under the attention of the representative of Lady Egypt Tours at the time so that they can use their efforts to rectify the situation. Failure to do so at the time may result in Lady Egypt Tours not being able to either refund or take corrective action at the end of the tour.
25. Acceptance of Terms:
Payment of a deposit or final payment by bank transfer or credit card indicates that tour participants have read and accepted all stated Lady Egypt Tours and affiliated websites terms and conditions and agree to abide by them.