facebook Terms and Conditions - Lady Egypt Tours

Terms and Conditions

1. How to make a Booking:
                                                        
You can book any one of our tours online by emailing a booking form and selecting the name of the tour you wish to join. Email us at info@ladyegypt.com.  We can also tailor make your desired holiday package. Please email your request to info@ladyegypt.com and one of our sales team will reply with a range of options and advice.
 
Reservations should be made as early as possible especially if you are travelling in the peak season (Christmas and
Easter).
 
Do note that bookings can't be confirmed without a completed booking form and the relevant documentation requested on the booking form.
 
2. Quotations and Validity:
 
All quotations are subject to availability of services quoted and are not guaranteed until the booking is confirmed and deposit received. Quotes are valid for 7 days from issue date. Lady Egypt Tours reserves the right to increase prices accordingly.
 
3. Deposit and Full Payment:
 
Once your tour package is finalized and a booking form along with your passport photo page is received we will email you a payment request.  A 50% deposit is required to make the booking. Full payment will be due 30 days prior to your arrival. Once receiving the payment a confirmation  voucher will be sent to you with all your booking details and all relevant pre departure information.
 
4. Late Bookings and Payments:
 
Bookings and Payments made within 21 days of arrival to Egypt/Jordan must be paid via our secure website using credit card. NO EXTRA CHARGE FOR LATE BOOKINGS.


 

5. Credit card or Bank Transfer:
 
Payment can be made by either credit card (Visa & MasterCard) with a 3% surcharge and admin fees using our secured pay on line system or by wire bank transfer. Fluctuations in the currency exchange rate on the day of the purchase may result in a slight difference in the totals. Please note the wire transfer incurs bank transfer fees (on both sides). You will need to ensure your payment covers these fees.
 
6. Lady Egypt Bank Account:
 
Account Name:              Lady Egypt Tours
 
Bank Name:                   Arab African International Bank
 
Branch:                           Mohandaseen
 
Address:                         48 Gezirat Al Arab Street
 
Account Number:          55500 - 13931 - 001
 
Swift Code:                    A R A I E G C X M O H
 

7. Passports and Visas:
 
It is the responsibility of all passengers regardless of nationality and destination to check with the consulate of the country they are visiting for current entry requirements.
 
As visa and health requirements are subject to change without notice we recommend that you verify health and visa requirements with the appropriate consulate prior to departure.
 
8. Hotel Accommodations:
 
All rooms are standard twin-bedded rooms with private facilities, unless you have specifically requested and paid for an upgraded room category. Special requests such as bed types, smoking preference and connecting rooms are subject to availability. Room selection in all cases unless otherwise reserved is strictly at the discretion of the hotel's management on a run-of-house basis.
 
Triple rooms consist of standard twin beds plus a roll out bed or cot for third person. The number of persons accommodated does not dictate the room size.
 
9. Check In / Check Out Times:
 
These vary according to each hotel. Generally your accommodation check in is 2pm and check out 10a.m. Please note that most properties will require a credit card authorization upon check-in and will need to see your passport for identification. If you do not have a credit card a cash bond could be requested from the hotel.
 
Please be sure that adequate arrangements for accommodations have been taken into consideration when a late night flight is being used. If a day room is included in the itinerary, check-out will normally be 6:00 p.m.
 
10. Itinerary and Hotel Amendments:
 
Occasionally during holidays and certain periods due to unforeseen circumstances Lady Egypt Tours and/or your hotels (s) booked may have to make last-minute changes sometimes after arrival. We therefore reserve the right to adjust the sequence and/or substitute any hotels with others of similar category. In such cases there will be no cost adjustment. It may become necessary to make a change to a hotel due to local conditions, convenience or safety of the tour. If this happens we will try to provide you with alternate arrangements of comparable quality.
 
11.Responsibility:
 
We act only as an agent for the participants in regard to travel, whether by rail road, motor coach, private car, boat, aircraft, or any other way of travel Lady Egypt assumes no liability for injury, illness, damage, loss accident, delay or irregularity to person or property resulting directly or indirectly from any of the following causes; - Weather, acts of God, force major, acts of government or other authorities, wars, civil disturbances, labor disputes, riots, theft, mechanical breakdowns, quarantines or acts of default, delays, cancellations or changes of any hotel, carrier, or restaurant. No responsibility is accepted for any additional expenses.
 
 
12. Meals on Tour:
 
As specified on your itinerary, the meals are based on the hotel or restaurant buffet or set menu. In general beverages are not included unless specifically stated.
 
13. Cancellation by the client:
 
Once a partial or full payment has been made cancellations will only be accepted in writing. Cancellation terms will be applied based on the date that the written cancellation is received.  All cancellations must be received prior to the tour departure date.
 
14. Cancellation policy is as follows:
 
Individual Travelers and Groups
  • 40 -29 days before arrival date 20% cancellation fee*
  • 30 – 19 days before arrival date 50% cancellation fee*
  • 20 – 8 days before arrival date 75% cancellation fee*
  • 7 days before arrival date 100% cancellation fee*
Except Peak Period:
Christmas & New Year from 20th December until 06th January & Easter holidays 1 week each side of Easter Sunday.
  • 50 -39 days before arrival date 30% cancellation fee*
  • 40 – 29 days before arrival date 60% cancellation fee*
  • 30 – 8 days before arrival date 85% cancellation fee*
  • 7 days before arrival date 100% cancellation fee* 
* The Percentage is based on the total quoted tour amount and is subject to the airline cancellation policy. 

No Refunds After Tour Begins:  
There will be no refund for any reason once the trip has begun unless through our fault you do not receive the trip you paid for. There will be no refund for unused hotel rooms, meals, sightseeing or any other charges once the trip has begun.


 
15. Cancellation by Lady Egypt Tours:
 
We reserve the right to cancel a tour at any circumstances but will not cancel a tour less than 45 days before departure, except for Force Majeure or clients' failure to pay the final balance
 
16. Flight Tickets:
 
Some flight bookings are non-refundable and some have cancellation fees or surcharge this is subject to the airline policy.
The airline fees are separate from Lady Egypt tours cancellation fees. 

 
17. Child Policy:
 
Persons under the age of 18 years may book any of our tours only if they are travelling with a parent or legal guardian. There is no exceptions to this policy.
 
0 – 1.99  Free of charge
 
2 – 5.99  25 % of total tour cost
 
6- 11.99  50% of total tour cost
 
12 + Are considered adults - full tour cost
 
If your tour package includes flights an extra supplement for your child may apply.
 
18. What the Tour Price Does Not Include:
 
Roundtrip air travel between your home and the destination country, airport arrival/departure  taxes on such travel, the cost of your visa, personal insurance, personal items such as beverages at meals, food or snacks at times other than your meal included on the itinerary, laundry, telephone, fax or Internet/E-mail access charges, film, fees for taking photographs or videos in certain locations, fees for changing money, medical expenses, excess baggage fees, customs duties, shopping and tips or gratuities.
 
19. Baggage:
 
You carry your baggage at your own risk throughout the tour. Excess and oversized baggage charges are your responsibility. We recommend you use the hotel safes to store anything valuable including passports, cameras and money.  Lady Egypt Tours accepts no responsibility for any lost or stolen belongings. We do not recommend you leave any valuables in the mini - vans or coaches while sightseeing.
 
20. Medical and Physical Fitness:
 
Each client bears the ultimate responsibility for ensuring that he or she is in good health and physical shape. It is your responsibility to determine whether the tour you choose is suited to your physical condition. You are responsible for the cost of any medicines or medical care you may require during the trip for any reason.
 
21. Travel Insurance:
 
Please make sure you have adequate insurance to meet any personal or medical emergency which might arise. If you need medical care during the tour you may be required to pay for it up front and seek reimbursement from your insurer after you return home. Please check with your medical insurer for details. In the event of a medical  emergency  we will make every effort to assist you in obtaining the proper necessary care and if necessary assist you in making arrangements to transfer funds from your home to pay for any medical expsnses.
 

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